Summary

• Business Case for Change

  Business Case for Change

• Alignment

  Alignment

  • Systems

    Systems

  • Processes

    Processes

  • Training

    Training

  • Technology

    Technology

  • Equipment

    Equipment

  • Performance Measures

    Performance Measures

• People Issues

  People Issues

• Culture and Behaviour models

  Culture and Behaviour models

• Communications Programmes

  Communications Programmes

• Performance measurements scorecard

  Performance measurements scorecard

• Skills and knowledge transfer

  Skills and knowledge transfer

• Sustainable change programmes

  Sustainable change programmes